FAQ / Terms & Conditions

Shipment precessing time

All orders are processed within 2 to 3 working days.

Shipment confirmation

You will receive a Shipment Confirmation email once your order has shipped.

Shipment Tracking

All orders will receive a tracking number which tracks your order until delivered.

International Orders ?

We use Australia post, You will receive a tracking number which tracks the package until delivered.

Customs, Duties and Taxes

FORTUNE is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

All our sales are final sales

due to the limited nature of our products you may not cancel, or switch items within your order after it has been finalized and confirmed. If you receive a defective product a replacement will be sent upon request. You are responsible for accurately selecting the correct product, size, color and variant.

HAVE A QUESTION ?

For more information or to have any unanswered questions fulfilled.

If you are inquiring about an existing order, please include your order number. allow up to 48 hours (Monday ~ Friday) for a reply.